In today's extra-competent and specialized global marketplace, outsourcing has become an imperative tool for developing success strategies and ensuring growth. Capital intensive to the core and technology driven to the hilt, Telecom and IT sectors now seek reliable partners with a high-tech and cost-effective infrastructure in place. Omniglobe International and its India based subsidiaries help you build a new IT platform or redesign an existing one; develop custom software/applications to streamline and optimize your business processes; and provide both routine & complex telecom back office services to add value to your business. Our well-planned and structured approach to offshore project management and proven track record of successful execution speak further of our credibility and make us the preferred outsourcing partner of global corporations.

Understanding Customers' Needs : Understanding your outsourcing needs is a vital business strategy if you want to corner success in an increasingly complex and extremely volatile business environment. The business and technical analysts at the company's India facility study your existing processes & marketplace, analyze your requirements, and identify functions, which will be most appropriate to outsource. We take scrupulous care to understand your needs and develop best-in-class custom software/applications for our customers across the globe.

Project Mapping : Once Omniglobe International helps you analyze and identify the most suitable functions to outsource, we move to the Mapping phase of software/application development that includes process discovery and scope development. As your outsourcing partner of choice, Omniglobe International and its India based subsidiaries find it necessary to capture all process information and analyze it to determine optimum scope for improvement - so that we may uplift service levels and add value to the entire development lifecycle. In addition, the company has in place, well-defined responsibility & escalation matrices and plans for effective project management & smooth operations. We define success factors and performance parameters to improve product/service quality that translates to delivery excellence. Major focus remains on the business drivers that can critically impact processes and enhance performance.

Project Piloting in Outsource Lifecycle : Requirements and risk analysis remain the key aspects of a software/application development project, and Omniglobe International thoroughly evaluates the technology requirements, as well as other relevant and feasible alternatives, to make your outsourcing venture a success. An integral part of our Pilot phase, the process aims to identify current and evolving technology requirements. Omniglobe International and its India based subsidiaries also identify internal and external risk factors regarding project development and process migration. Feasibility studies are undertaken and we generate an effective mitigation plan to alleviate risk factors such as performance/quality deviations, security lapses, and service disruptions. Once we have determined the project scope and aligned processes, technologies, and resources according to development specifications to obtain satisfactory results, Omniglobe International defines contract parameters and sets realistic service level agreements (SLAs) to ensure quality delivery.

Transition Management : Once you outsource a mission-critical project, Transition Management becomes a crucial function. Outsourcing your software/application development work to Omniglobe International helps get best products and best quality at significant cost savings. Also in place are a well-laid out transition methodology and predetermined transition teams. In a bid to align process scope and efficiency with the deliverables, Omniglobe International carries out in-depth analyses and maps current processes, so that appropriate measures can be recognized and implemented to enhance service levels and optimize operational efficiency. Detailed project management plans, based on customers' input, are drawn up and escalation points are determined ensuring a smooth workflow. Processes and project management plans are also documented to standardize activities and ensure transparency.

Software/Application Development/Production : While transition management helps determine the best methodology so that the deliverables will be in tune with the scope and relevance of the project, the Production phase witnesses the actual kick-off of application/software development. Outsourcing your development work to Omniglobe's India facility ensures that our team will work in close co-ordination and effectively support your business requirements. Our collaborative approach, aggressive - yet realistic - time frames, and flexibility to respond faster to changing customer needs enable you to leverage a proven roadmap and turn into leaders in competitive business markets. Outsource to Omniglobe International and you will benefit from a truly agile software development life cycle (SDLC) that meets your specific needs. In order to optimize the efficiency and effectiveness of production processes, Omniglobe International and its India based subsidiaries conduct production reviews at regular intervals, measure Quality compliance, and determine the success achieved in real time.

• An ISO 9001:2000 company, Omniglobe International focuses on continuous improvement through real-time monitoring and internal review of quality and productivity.
• Process stabilization through:

• Error identification and documentation
• Adequate training for process improvement
• Daily audits by the Quality Assurance team for meticulous implementation of Quality parameters
• Stringent corrective measures for rectifying non-conformance
• Real-time success measurement through status reports monitoring and operational metrics review.