Contact Center Services enhances our customer satisfaction by providing fast, effective resolution and quality customer service

Omniglobe International - One of the best ways to Outsource to India

 
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At Omniglobe International, we enhance the customer satisfaction by providing fast, effective resolution and quality customer service. We provide our customers with a positive contact center experience which will improve the customer satisfaction and ultimately improve their bottom line.

Omniglobe International has the technology, process and personnel to exceed the customer relations goals and offer the high level of service they deserve:

  • Improve customer satisfaction and loyalty
  • Increase first time resolution rates
  • Improve agent performance and effectiveness
  • Build Customer Relations
  • Promote customer retention
Get the following advantages by partnering with us:
  • Improved processes, infrastructure and overall customer satisfaction
  • Faster go to market
  • Optimized operational costs
  • Sustained competitive advantage in the next-generation communications

Business functions covered in our contact centers are:
  • Inbound and Outbound Calls to support Customer Care and Repair issues
  • Technical Support
  • Help Desk/Troubleshooting
  • Activation Support
  • Billing Support/Inquiries
  • Live Web Chat

Our calls and chats are continuously monitored, recorded and evaluated to attain high quality standards. We offer 24 x7 x365 coverage through our centers located in United States, India and the Philippines.

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